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Leisurecraft
Dundalk Leisurecraft The Baltic Plunge Tub | Cedar Barrel Cold Plunge, 132 Gallons
- Regular price
- $2,810.50
- Regular price
- $2,810.50
Free Standard Shipping on All Orders to the Contiguous USA
30 Day Return Policy with 20% restocking fee applies to change-of-mind returns. See full policy
Estimated shipping time
Estimated shipping time
Estimated Delivery: 4-7 Business Days from Order Date
What is your Return Policy?
What is your Return Policy?
Effective Date: September 3, 2026
1. Overview (Quick Reference)
- Return Window: 30 days from receipt of the product
- Product Condition Accepted: New, unused, undamaged, in original packaging, with tags attached for change-of-mind returns; defective, damaged, or incorrect items are handled separately under this Policy
- Return Method: By mail using a trackable shipping method
- Return Shipping Cost: Customer pays for change-of-mind returns; Crest Havo covers defective, damaged, or incorrect items
- Restocking Fee: 20% for eligible change-of-mind returns; 0% for defective, damaged, or incorrect items
- Refund Processing Time: 5-7 business days after we receive and inspect the returned item
- Refund Method: Original payment method
- Exchanges: Available for defective, damaged, or incorrect items
2. Scope and Intent
This Return and Refund Policy applies to purchases made through the Crest Havo website located at cresthavo.com ("Website") and shipped to customers within the contiguous United States. Crest Havo is operated by SE Stores LLC.
3. Contact Information
For questions about returns and refunds, please contact our Customer Service team:
Email: support@cresthavo.com
Phone: 615-502-4150
Hours: Monday to Friday, 9:00 AM to 5:00 PM EST
We generally respond to customer inquiries within 24-48 hours.
4. Return Eligibility
Eligible customers may request a return within 30 days of receiving their order, subject to the conditions outlined below. We accept eligible returns for both non-defective products and products that are defective, damaged, or incorrect.
4.1 Conditions for Return
- For Non-Defective Returns (Change of Mind): The product must be unused, undamaged, in the same condition received, in its original packaging, with all applicable labels and tags attached, including applicable accessories, manuals, and other originally included materials. Change-of-mind returns are subject to a 20% restocking fee, and the customer is responsible for return shipping costs.
- For Defective or Damaged Returns: Defective or damaged products are not subject to the 20% restocking fee, and Crest Havo will cover applicable return shipping costs. Please provide photographs or videos documenting the damage or defect.
- Proof of Purchase: A receipt, order number, or other reasonable proof of purchase is required for all returns.
5. Return Process
5.1 Initiating a Return. Contact Customer Service: Email us at support@cresthavo.com or call 615-502-4150 within 30 days of receiving your order. Provide your order number, the product you wish to return, the reason for the return, and photographs or videos when applicable. Return Authorization: After reviewing your request, we will provide return instructions and a Return Merchandise Authorization (RMA) number, if applicable. Do not send a product back without following our return instructions. Approved change-of-mind returns are subject to a 20% restocking fee, which will be deducted from the applicable refund.
5.2 Preparing Your Return. Package the Item Safely: Securely package the item to help prevent damage during return shipping. Where applicable, use the original packaging and include all accessories, manuals, tags, labels, and other originally included materials. Include Documentation: Include the return authorization information and any supporting documentation requested by our Customer Service team. Return Label: For approved change-of-mind returns, the customer is responsible for obtaining and paying for the return shipping label. For approved defective, damaged, or incorrect items, Crest Havo will provide or arrange an appropriate prepaid return shipping label.
5.3 Shipping the Return. Method: Return the item using a trackable shipping method. Return Window: Once your return has been authorized, follow the return instructions and shipping deadline provided by our Customer Service team.
6. Return Shipping Costs and Fees
- Return Shipping Costs (Change of Mind): The customer is responsible for return shipping costs for approved change-of-mind returns.
- Return Shipping Costs (Defective, Damaged, or Incorrect Items): Crest Havo will cover applicable return shipping costs.
- Restocking Fees: A 20% restocking fee applies to eligible change-of-mind returns. No restocking fee applies to approved returns involving defective, damaged, or incorrect items.
7. Specific Return and Refund Conditions
7.1 Returns Due to Change of Mind (Non-Defective Products). Eligibility: The item must be unused, undamaged, in its original packaging, and have applicable tags and labels attached. The return request must be submitted within 30 days of receipt. Refund: Once the returned item has been received and inspected, an approved refund will be issued to the original payment method, less the applicable 20% restocking fee. Return shipping costs are the customer's responsibility.
7.2 Defective or Damaged Goods. Notification: For packages that arrive damaged, contact us within 7 days of delivery. For defects discovered after delivery, contact us as soon as reasonably possible after discovering the defect. Documentation: Please provide photographs or videos showing the damage or defect when possible. Resolution: Depending on the circumstances and product availability, we may provide a replacement or a full refund. No restocking fee applies, and Crest Havo will cover applicable return shipping costs.
7.3 Incorrect Product Received. If you receive an incorrect product, contact us as soon as possible after receiving your order. We will review the issue and, where the error is confirmed, arrange for the incorrect item to be returned at our expense and work to provide the correct product at no additional cost to you.
7.4 Product Never Arrived. Notification: Contact us if your product does not arrive within the estimated delivery time stated in our Shipping Policy. Resolution: We will work with the applicable shipping carrier to investigate the shipment. If the product is confirmed lost in transit, we may offer a replacement or refund, as appropriate.
7.5 Order Cancellation. Before Shipment: Customers may request cancellation within 24 hours of order placement. Cancellation requests must be submitted as soon as possible because we may begin processing orders shortly after they are placed. If an eligible cancellation is approved before shipment, the applicable payment will be refunded. After Shipment: Once an order has shipped, it generally cannot be canceled through the order-cancellation process. Please follow the applicable return process after receiving the product. A 20% restocking fee applies to eligible change-of-mind returns after shipment, and the customer is responsible for return shipping costs.
8. Refunds
8.1 Refund Conditions. Approval: Refunds are issued after we receive and inspect the returned item and determine that the applicable return requirements have been satisfied. Notification: We will notify you by email regarding the approval or rejection of your refund request. Condition: Items must meet the return eligibility criteria outlined in Section 4.
8.2 Refund Processing. Method: Approved refunds will be processed to the original payment method used for the purchase. Processing Time: After receiving and inspecting the returned item, refunds are generally processed within 5-7 business days. Additional time may be required for funds to appear in your account, depending on your bank, credit card issuer, or payment provider.
8.3 Partial Refunds. A partial refund may be considered where: a returned item is not in its original condition for reasons unrelated to an error by Crest Havo; parts, accessories, manuals, tags, or other originally included materials are missing; or other circumstances warrant a partial refund under the applicable return conditions.
9. Exchanges
We accept exchanges for defective, damaged, or incorrect items, subject to product availability and our review of the applicable claim. To request an exchange, contact us at support@cresthavo.com or 615-502-4150. If the requested replacement item is unavailable, we may provide another appropriate resolution, such as a refund.
10. Non-Returnable Items
The following items are not eligible for standard change-of-mind returns: Custom or personalized items; Items marked as "Final Sale." Additional product-specific return restrictions may apply where disclosed on the applicable product page or provided by the manufacturer.
11. Timelines
- Return Window: Eligible return requests must generally be submitted within 30 days of receiving the product.
- Damaged Package Reporting: Within 7 days of delivery.
- Order Cancellation: Within 24 hours of order placement, subject to the order not having already shipped.
- Refund Processing Time: Within 5-7 business days after receiving and inspecting the returned item.
12. Legal Rights
This Return and Refund Policy does not affect any statutory, legal, or consumer rights that you may have under applicable law.
13. Questions and Support
Crest Havo (SE Stores LLC)
Phone: 615-502-4150
Email: support@cresthavo.com
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM EST
Address: 1313 Donelson Avenue, Old Hickory, TN 37138, United States
Note: By making a purchase on our Website, you agree to this Return and Refund Policy.
Product Description
Canadian Timber Collection
The Baltic is the cold plunge for people who want a cedar barrel beside the sauna, not a project in the yard
An upright cedar barrel cold plunge, 37.5 inches across and 43.75 tall: a molded HDPE liner inside 5/8 inch Eastern White Cedar, two stainless bands outside, 132 gallons. You sit upright on a molded seat, 12 inches up in a 40.75 inch liner, rather than lying down, which is why it takes less ground than the other two LeisureCraft plunges we carry.
It arrives assembled on a skid, 108 lb; the only assembly is the drain valve. Run it on ice, or choose the Penguin or Coldture Pro chiller at the top of this page and a chiller holds the temperature for you. Built in Melancthon, Ontario.
Free freight to the contiguous 48 states. Monthly financing available.
See the Baltic Plunge Tub
LeisureCraft's own one minute look at the barrel, the liner and the seat.
Where the Baltic earns its place as a cedar barrel cold plunge, and what it is not
New to cold water? Our cold plunge collection shows the shapes on offer; our contrast therapy protocol covers pairing it with a sauna, or with the Starlight hot tub if you would rather the heat came from a wood fire.
An upright barrel is the most economical way to put a person in cold water to the shoulders. Because you sit, the tub is tall rather than long: 40.75 inches of interior height on a 32 inch interior diameter, on a 37.5 inch circle. A lie-flat tub of similar capacity needs six feet of ground. That is the whole argument for the shape, and the Baltic is LeisureCraft's version of it: an HDPE liner with a molded seat, wrapped in Eastern White Cedar, held with two stainless bands, the least expensive of the three LeisureCraft plunges and the lightest to move.
What it is not: it is not a tub you lie down in, and it does not hide its chiller. To stretch out with the water over your legs, the Polar Plunge Tub is 71 inches long and holds 190 gallons. For a stainless tub with the chiller closed inside the cedar shell, that is The Flow Cold Plunge. For a stainless barrel with filtration built into the tub itself, the DCT Pacific Cedar Barrel is 135 gallons with an ozone filter system in the price.
- Upright cedar barrel, 37.5 inches across, 43.75 inches tall by LeisureCraft's exterior height, shipped on a 3 inch skid
- 132 gallons (501 liters) in an HDPE liner, 32 inches across inside
- A molded seat inside the liner, 12 inches high and 11.25 inches wide
- Runs on ice, or on the Penguin or Coldture Pro chiller
A 132 gallon cedar barrel cold plunge with an HDPE liner and stainless bands, shipped assembled, run on ice or a chiller
The vessel is the liner, not the wood. LeisureCraft's drawing gives the HDPE at 3/4 inch across the top ring, seat and floor and 1/4 inch on the walls, the seat molded in as a crescent along one side. The cedar stands outside the liner, 5/8 inch thick, held by two 3/4 inch stainless bands. The wood carries no water, and LeisureCraft states that every shell is tested for leaks before it ships.
It ships as one piece on a skid, and the only work is the drain: a 90 degree elbow, a 3/4 inch ball valve and two nipples that thread into the 3/4 inch NPT opening in the floor, thread tape supplied. LeisureCraft's own line: the only assembly required is the drain hardware.
How it is kept cold is your decision: add ice as needed, or plumb in a chiller, Penguin or Coldture Pro. The Flow takes only the Penguin, and hides it; the Baltic takes either, and it stands beside the barrel where you can reach it.
Eastern White Cedar, and what you are paying for in a Canadian Timber cold plunge
The Baltic is skirted in Eastern White Cedar, the wood that gives the Canadian Timber collection its name, and LeisureCraft says so in as many words. It is lighter in color than Western Red Cedar, with the same natural resistance to moisture, rot and insects.
5/8 inch cedar skirting
Vertical Eastern White Cedar boards, 5/8 inch thick per LeisureCraft's drawing: a skin over a plastic vessel, which is why the barrel weighs 108 lb.
Two stainless bands
3/4 inch wide, .030 inch stainless, one under the rim and one near the base, each with its own clamp. LeisureCraft does not publish the steel grade of the bands, so we do not.
The HDPE liner and its seat
3/4 inch on the top ring, seat and floor, 1/4 inch on the walls, the seat molded in rather than dropped in. HDPE does not rust, and it is why the Baltic can be the least expensive of the three.
Cedar from certified sustainable mills in British Columbia and Ontario, and covered by LeisureCraft's 5 year residential limited warranty against defects in materials and workmanship: parts only, the chillers on LeisureCraft's component schedule, 1 year for the Penguin and 2 years for the Coldture Pro.
Chilling the Baltic: ice, or a chiller
LeisureCraft's own line is that the Baltic can be used with its electric chiller or you can keep the water cold by adding ice as needed. Ice is the cheaper start and the more work; a chiller holds a set temperature without you. Two are offered at the top of this page:
- Penguin Cold Therapy Chiller with Filter Kit: 3/4 HP, 7,500 BTU/hr, cools to 37°F, 56 dBA; 110 to 120 V, 450 W, 3.9 A, GFCI-protected cord; 49 lb, built-in pump and filter kit; rain proof, drained in freezing weather
- Coldture Water Chiller Pro with Fittings: cools to 37°F and heats to 105°F, Wi-Fi temperature control, step filtration, self-priming pump, safety shutoff, indoor and outdoor use to 14°F
- No chiller: fill it, add ice, decide later. The drain and chiller openings are 3/4 inch NPT
Why we still ask you to call
The chiller, cover and steps are all priced at the top of this page, so nothing waits on a quote. The call is where we check your choice against your site: an outdoor outlet within reach, where the chiller will stand, where 132 gallons drains to, how cold your winters get. LeisureCraft accepts no returns, so five minutes on (888) 500-5675 before you choose is the cheapest insurance on the page.
Freezing weather and power. LeisureCraft's instruction: at 32°F and colder, drain the chiller and store it somewhere temperature controlled, or keep it running so the water in it cannot freeze and damage the unit; the Penguin does not heat, so with the Penguin that means draining it. Shade the chiller from sun and rain. An outdoor outlet should be GFCI protected, and all electrical connections must be made by a licensed electrician or LeisureCraft's warranty is void. Penguin's placement rule: within 3 feet of the tub drain, no higher than the bottom of the tub.
What a week with the Baltic actually looks like
The sessions
The tub is filled once and stays filled. On a chiller the water is at temperature when you walk out to it, which is the difference between a plunge you use and one you meant to use; on ice you plan ahead and buy the bag. Either way: climb the steps, sit, a few minutes, climb out.
Sauna and cold water
LeisureCraft describes the Baltic as completing the saunas in the Canadian Timber collection, and that is how LeisureCraft frames it: a round in the sauna, then the tub, then back. Our contrast therapy protocol sets out the timings people actually use, and the Dundalk LeisureCraft saunas we carry are the ones it was drawn to stand beside.
Winter
LeisureCraft's freeze guidance is about the chiller: below 32°F, drain it and bring it in, or keep the Coldture Pro running so the water in it cannot freeze. For the tub, LeisureCraft publishes only that it is designed for outdoor use and that the cover is recommended; if you will not use it through a hard freeze, open the ball valve, and if you will, keep the cover on.
Three people who choose the Baltic over the other two
The one adding cold water beside a barrel sauna
You have, or are ordering, a Canadian Timber sauna, and the plunge has to fit the deck that is there. The Baltic stands on a 37.5 inch circle; if your space is a corner rather than a strip, this is the tub that fits it.
The one who wants to sit upright, not lie down
An upright barrel has you sitting on a molded seat, on a fraction of the ground a long tub needs. If you would rather stretch out, stop here: the Polar is 71 inches long with angled sides, and that is the one to buy.
The one starting on ice and deciding on a chiller later
The Baltic is the least expensive of the three LeisureCraft plunges we carry and it runs on ice out of the skid; the chiller and drain openings are 3/4 inch NPT. If you want a chiller you never see, closed inside the cedar, that is The Flow.
Baltic barrel cold plunge tub specifications, and how it compares to the other two
| Specification | Balticthis tub | The Flow | Polar |
|---|---|---|---|
| Shape | Upright barrel, molded seat | Long stainless tub, chiller compartment | Long tub, angled sides |
| Water, per LeisureCraft | 132 gal (501 L) | Not published | 190 gal (720 L) |
| Exterior | 37.5″ diameter, 43.75″ tall | 81 x 30 x 30″ | 71 x 32.25 x 25″ |
| Interior | 32″ diameter, 40.75″ high | Floor 45 7/8 x 26 1/2″; depth not published | Rim about 29″, floor 20.75″; length not published |
| Interior material | HDPE, 3/4″ floor and seat, 1/4″ walls | Stainless steel | White HDPE or 304 stainless |
| Exterior wood | Eastern White Cedar, 5/8″ | Cedar cladding, knotty or clear | White cedar |
| Chiller offered | Penguin or Coldture Pro, or ice | Penguin only, in the compartment | Penguin or Coldture Pro, or ice |
| Arrives | Assembled on a skid; you fit the drain valve | Fully assembled | Assembled, crated; you fit the drain valve |
| Weight, per LeisureCraft | 108 lb, tub on skid | 575 lb, tub | 402 lb, crated |
| Cover offered | Insulated vinyl cover, tan, or cedar lid | Insulated vinyl cover | Roll-up cedar cover |
| Steps offered | 3-tier, knotty red cedar | 2-tier, straight top tread | None; the tub is 25″ tall |
| Crate (84″ liftgate limit) | Not published; tub 43.75″ tall, inside it | Not published | 72 x 45 x 34″, inside it |
LeisureCraft publishes no water depth or fill line for the Baltic, and no dry weight off the skid, so we do not quote either. Read the interior height and the seat height together: 40.75 inches of liner, seat at 12.
The honest column note: the Baltic is the smallest footprint and the lowest price; the Flow is the stainless tub with the chiller closed inside its shell; the Polar is the most water and the only one with a choice of liner. Baltic or Polar is posture, a seat on a 37.5 inch circle against 58 more gallons lying down on six feet. Baltic or Flow is money and where the chiller lives.
All three are outdoor cold plunges; if a chiller is in the order, see our cold plunges with chillers.
What the Baltic Plunge Tub costs to use, once it is in the yard
We will not invent a cost per session, because we do not know what you paid, ice or chiller, or how often you will use it. What we can give you is the denominator.
Divide your delivered price by 780 and you have your real cost per session. What recurs is what keeps the water cold, ice or the chiller's draw at your utility rate. LeisureCraft states the Penguin's draw at 450 W and publishes no figure for the Coldture Pro, so we do not.
What you are not paying for separately
- Assembly. The tub arrives as one piece; the drain valve is a few minutes with two wrenches
- Freight to the contiguous 48 states, and all cross-border duties
- The drain hardware: elbow, 3/4 inch ball valve, nipples and thread tape
- The fittings and filter kit for whichever chiller you choose
What is on the Baltic Plunge Tub skid
One tub, assembled, on a skid. LeisureCraft publishes the weight, 108 lb (49 kg) on the skid, and notes that packaged weight varies with the options and the chiller. It publishes no crate dimensions.
What is in it
- The assembled tub: HDPE liner with the molded seat, Eastern White Cedar skirting, two stainless bands, on its skid
- The drain hardware: 90 degree elbow, 3/4 inch ball valve, 5 inch nipple, short nipple, thread tape; garden-hose adapter confirmed on your order
- LeisureCraft's installation instructions, seven pages, warranty page at the back
- Chiller, cover or lid, steps and accessories, if ordered, as their own lines
The Baltic Plunge Tub in detail
Setting up the Baltic
LeisureCraft's installation instructions run seven pages. Tools: an adjustable wrench, a pipe wrench and the thread tape in the box. Put the tub where it will live, tip it onto its side on a blanket, wrap three layers of tape on the short nipple and thread it into the drain hole, add the elbow facing the back of the tub, the 5 inch nipple, and the ball valve, then the garden-hose adapter, once we have confirmed it is on your order. Stand it up, level it, fill it. A chiller's hook-up follows the chiller's own instructions.
The installation instructions are published by Dundalk LeisureCraft, seven pages, illustrated step by step. Ask us for a copy before you order and we will send it.
Baltic Plunge Tub delivery, and what to have ready
Freight included
Freight and all cross-border charges are already in the price, curbside to the contiguous 48 states. The tub ships assembled on a skid at 108 lb; LeisureCraft publishes no crate dimensions, but the tub is 43.75 inches tall and 37.5 across, inside the 84 inch liftgate threshold in our LeisureCraft shipping policy. Two people walk it into place.
Built to order
Nothing is stocked. Your Baltic joins the production queue in Melancthon once your order is placed, and we confirm the build and ship window in writing as soon as the factory schedules it. If the date does not work, say so straight away.
What it sits on
132 gallons is about 1,100 lb of water at 8.34 lb a gallon, on a 108 lb tub, so call it 1,200 lb on a 24 inch base under a 37.5 inch barrel. It needs a level pad that carries that without settling: concrete, pavers on a compacted base, or a deck checked for the load. Level matters; water finds the low side of the rim.
Inspect before you sign
Photograph any damage and write it on the Bill of Lading before you sign, then call us within 72 hours. A clean signature makes a freight claim hard to win.
Before the truck comes
- A level, load-bearing pad at least 37.5 inches across, with room for the steps and chiller
- A garden hose that reaches, and somewhere for 132 gallons to drain
- An outdoor 110 to 120 V GFCI outlet within reach of the chiller, if you chose one
- Two people on delivery day
A few situations add cost, such as an address change after the tub ships or terminal storage if a delivery appointment stalls; all are listed on our LeisureCraft shipping policy. Because each tub is built for your order, LeisureCraft accepts no returns or exchanges at any point; read our return policy before ordering.
Care once it is up
LeisureCraft has not published plunge-specific care text, so this is what the installation instructions support and nothing more. To change the water, open the ball valve, drain, close, refill. With a chiller, its filter does the day-to-day work on its own manual's schedule; on ice, the skimmer keeps leaves off the surface. Keep the cover on when the tub is not in use, as LeisureCraft recommends.
Before you get in. Cold water is a load on the heart and the breathing. If you are pregnant, have a heart condition, high or low blood pressure, circulatory problems, a seizure disorder or any condition under medical care, speak to your doctor first. Never plunge alone. Enter slowly, keep sessions short, and get out at the first sign of dizziness or numbness; long exposure can lead to hypothermia. Never use it after drinking alcohol, keep the cover on when it is not in use, and keep children away from it; like any open water it carries a risk of drowning.
The questions buyers actually ask about the Baltic
Ice or a chiller: which do I actually need?
LeisureCraft leaves it open. On ice the tub costs less and you do the work; a chiller holds a set temperature all week and filters the water. Two are offered at the top of this page: the Penguin, which cools only, and the Coldture Pro, which cools and heats. If unsure, start on ice; the tub is already fitted for a chiller, 3/4 inch NPT per the drawing, so one can be added later.
How cold does it get, and how long does it take?
Both chillers are rated by LeisureCraft to cool the water to 37°F. Penguin rates its unit for an 80 to 120 gallon insulated tub; the Baltic holds 132 and is not described as insulated, so shade, cover and weather decide how close to 37°F you sit. LeisureCraft publishes no pull-down time; we will not invent one.
What happens to it in winter?
LeisureCraft's instruction is for the chiller: at 32°F and below, drain it and store it somewhere temperature controlled, or keep it running so the water inside cannot freeze; the Penguin does not heat, so with the Penguin you drain it. For the tub, LeisureCraft says it is designed for outdoor use and recommends the cover; if you are not using it through a hard freeze, empty it through the ball valve.
How often do I change the water, and how do I look after the liner?
LeisureCraft publishes no schedule; it depends on whether you run a chiller with a filter or ice alone. Changing it is the ball valve: open, drain, close, refill. The liner is smooth HDPE with the seat molded in; keep the cover on between sessions and skim what lands on the surface.
Will it fit through a gate, and how much room does it need?
The tub is 37.5 inches across and 43.75 tall, so a 36 inch gate is too narrow and 42 is fine. It weighs 108 lb, so two people can carry it. Allow the circle plus the steps and the chiller, on level ground.
Can I use it indoors?
LeisureCraft says the tubs and chillers are designed for outdoor use and publishes nothing about indoor installation, so we will not promise it. It is about 1,200 lb full, with a floor-level drain that has to run somewhere, and the chiller needs air around it. Call us before you plan an indoor room.
How many gallons does it hold? Some sites say 150.
132 gallons (501 liters), from LeisureCraft's own specification table for this model. Several dealer listings carry 150; LeisureCraft's table is the number we use. 132 gallons is about 1,100 lb of water.
What does the warranty actually cover?
LeisureCraft's 5 year residential limited warranty covers the tub against defects in materials and workmanship, parts only; service, labor and installation are excluded. The chiller is not under it: LeisureCraft's schedule lists the Penguin at 1 year and the Coldture Pro at 2 years, filters excluded. Full text on our LeisureCraft warranty policy page.
Can I pay for this over time?
Yes. Shop Pay Installments is available at checkout, and APPROVE offers financing on larger orders including business buyers. Terms depend on the amount financed and on approval, so the exact offer is the one presented to you rather than anything we can quote here.
What happens if I change my mind after ordering?
Every Baltic is built to your order, so LeisureCraft does not accept returns or exchanges at any point, and we would rather you knew before you ordered than after. If your build has not started we will do what we can to cancel at no cost, so call the moment anything changes; our LeisureCraft return policy has the detail.
How long from order to delivery?
Every Baltic is built to order, so it depends on the production queue, and that queue moves. LeisureCraft gives us an estimated build date the day we place your order, and we confirm your build and ship window in writing once the factory schedules it.
Is a cold plunge safe for me?
For most healthy adults, used sensibly, yes, but cold water genuinely loads the heart and the breathing, so this is a question for your doctor. Ask first if you are pregnant, have a heart condition, high or low blood pressure, circulatory problems, a seizure disorder, or any condition under medical care. Never plunge alone, enter slowly, keep sessions short, and never use it after drinking alcohol.
Is the five year warranty valid in a gym, spa or rental?
The five year term is LeisureCraft's residential warranty. If the tub is going into a gym, spa, short-term rental or any commercial setting, call us before you order: commercial coverage is not the same thing and we will confirm the terms in writing. Penguin states its chiller is not intended for commercial applications.
Is Recovery Room Direct an authorized LeisureCraft dealer?
Yes. We buy directly from the manufacturer in Melancthon, Ontario, and send the warranty registration with your order confirmation. When something needs sorting out, we deal with the factory for you. Everything we carry from them is in the Dundalk LeisureCraft collection.
Not sure which cold plunge, the barrel you sit in or the tub you lie in?
It comes down to two questions: how much ground you can give it, and whether you want to sit or stretch out. Tell us those two answers and we will tell you which of the three LeisureCraft plunges is right, including when it is not this one.