Shipping policy

Effective Date: September 3, 2026

1. Introduction

At Crest Havo ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the processing, shipment, and delivery of products purchased through our website, cresthavo.com. Crest Havo is operated by SE Stores LLC.

2. Shipping Destinations

  • Countries We Ship To: Contiguous United States.
  • Shipping Availability: Certain products, including larger home and garage products or equipment, may require specialized freight delivery. Shipping availability and applicable delivery arrangements will be determined based on the product and destination.
  • We are continually evaluating our shipping capabilities and may expand our shipping destinations in the future.

3. Shipping Costs

Free standard shipping on all orders to the contiguous United States. There are no hidden fees or additional shipping charges at checkout. This includes large or specialized equipment — freight costs for large items are already included in the listed price, so there are no separate or additional shipping charges.

4. Order Processing Time

  • Handling Time: Orders are generally processed within 1-2 business days. Orders are fulfilled Monday through Friday, excluding applicable holidays.
  • Order Cut-Off Time: Our order cut-off time for same-day processing is 5:00 PM EST. Orders placed before this time will generally begin processing the same business day.
  • Weekend and Holiday Orders: Orders placed on weekends or holidays will generally begin processing on the next business day.
  • Backorders: If an item is backordered, we will notify you within 48 hours and provide available information regarding the estimated availability of the item. You may choose to wait for the item or request cancellation if cancellation is available.

5. Estimated Delivery Time

Domestic Shipping:

  • Transit Time: Standard domestic delivery is generally 3-5 business days after processing.
  • Total Estimated Delivery Time: Orders generally arrive within approximately 4-7 business days from the date the order is placed.
  • Golfsheds Golf Simulators: The Captain, Platinum+, Platinum and XLE Edition golf simulators are built to order. Estimated delivery is 4 to 8 weeks from the time your design is finalized and paid.

Note: Delivery estimates are not guarantees. Actual delivery times may be affected by factors outside our control, including carrier delays, weather, holidays, high shipping volumes, or incorrect addresses. For large or specialized products requiring freight delivery, delivery times may differ from standard parcel shipping estimates.

6. Shipping Methods and Carriers

  • Domestic Carriers: USPS, UPS, FedEx
  • LTL Freight Carriers (for large equipment): FedEx Freight, Old Dominion, XPO Logistics
  • Shipment Tracking: Tracking information will generally be provided by email once your order has shipped. For certain freight or specialized shipments, tracking and delivery information may be provided through the applicable carrier or our Customer Service team.

7. Order Tracking

After your order has shipped, you will generally receive shipping information that may include a tracking number, carrier name, and tracking instructions.

If you have questions or need assistance tracking your order, please contact our Customer Service team at support@cresthavo.com or 615-502-4150. Our customer service hours are Monday to Friday, 9:00 AM to 5:00 PM EST, and we generally respond to customer inquiries within one business day.

8. Delivery Issues

8.1 Delayed or Lost Packages. Delayed Delivery: If your package is delayed beyond the estimated delivery timeframe, please contact us at support@cresthavo.com or 615-502-4150. Lost Packages: If your tracking information indicates that your package was delivered but you have not received it: verify the shipping address provided; check with neighbors or building management; contact us for further assistance.

8.2 Damaged Packages. If your package arrives damaged: take photographs of the damaged packaging and product; contact us within 7 days of delivery at support@cresthavo.com or 615-502-4150; retain the original packaging and damaged product until we provide further instructions. Approved damaged items may be eligible for a replacement or full refund, and Crest Havo will cover applicable return shipping costs.

9. Missing Items

If any items are missing from your order, please contact our Customer Service team as soon as possible, and ideally within 7 days of delivery. Please provide your order number, the product name or item number of the missing item, and a description of what was missing. We will investigate and resolve the issue promptly by sending the missing item(s) or offering an applicable refund.

10. Return and Refund Policy Summary

  • Eligible returns may be requested within 30 days of receiving the product.
  • Non-defective, change-of-mind returns must be unused, undamaged, in original packaging, with applicable tags attached.
  • Customers are responsible for return shipping costs on eligible change-of-mind returns; Crest Havo covers return shipping costs on approved defective, damaged, or incorrect-item returns.
  • A 20% restocking fee applies to eligible change-of-mind returns. No restocking fee applies to approved defective, damaged, or incorrect-item returns.
  • Refunds are generally processed within 5-7 business days after we receive and inspect the returned item.

For complete details, please refer to our Return and Refund Policy.

11. Incorrect Address

Please carefully review your shipping information before completing your purchase. We are not responsible for delays, additional costs, or delivery problems resulting from an incorrect or incomplete shipping address. If a package is returned to us due to an incorrect address: we will contact you regarding available options; additional shipping charges may apply if the order needs to be reshipped.

12. Contact Information

Crest Havo (SE Stores LLC)

Email: support@cresthavo.com

Phone: 615-502-4150

Address: 1313 Donelson Avenue, Old Hickory, TN 37138, United States

Hours: Monday to Friday, 9:00 AM to 5:00 PM EST