FAQs
Where do you ship?
We currently ship to customers within the contiguous United States. We're continually evaluating our shipping capabilities and may expand our shipping destinations in the future.
Is shipping really free?
Yes. Shipping is free on all orders shipped to the contiguous United States, including large or specialized equipment — freight costs for large items are already included in the listed price, so there are no separate or additional shipping charges.
How long does shipping take?
Orders are generally processed within 1-2 business days. Standard domestic delivery takes approximately 3-5 business days after processing, for a total estimated delivery time of 4-7 business days from the date the order is placed. See our Shipping Policy for full details.
Can I return a product if I change my mind?
Yes. Eligible returns may be requested within 30 days of receiving the product. The item must be unused, undamaged, in original packaging, with applicable tags attached. Customers are responsible for return shipping costs on change-of-mind returns, and a 20% restocking fee applies. See our full Return and Refund Policy.
What if my item arrives defective or damaged?
Contact us within 7 days of delivery with photos of the damage. Crest Havo covers return shipping and there's no restocking fee — you'll get a replacement or a full refund.
Can I cancel my order?
Yes — customers may request cancellation within 24 hours of order placement. Contact us as soon as possible, since orders may begin processing shortly after they're placed. Once an order has shipped, please follow the standard return process instead.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and Diners Club, along with Apple Pay, Google Pay, PayPal, and Shop Pay. See our Payment Options page for details.
Do your products come with a warranty?
Yes, every product is covered by the manufacturer's warranty. Coverage varies by brand — see our Warranty Policy page or contact us for brand-specific details.
Who do I contact for support?
Email us at support@cresthavo.com or call 615-502-4150. We're available Monday to Friday, 9:00 AM to 5:00 PM EST, and generally respond within one business day.