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Leisurecraft

Dundalk Leisurecraft CT Palmer Cabin Sauna | 4-Person Outdoor Cabin Sauna

SKU CTC68
$7,894.15
$7,894.15

Free Standard Shipping on All Orders to the Contiguous USA

30 Day Return Policy with 20% restocking fee applies to change-of-mind returns. See full policy

Estimated shipping time

Est Shipping Date: December 14–17, 2026

What is your Return Policy?

Effective Date: September 3, 2026

1. Overview (Quick Reference)

  • Return Window: 30 days from receipt of the product
  • Product Condition Accepted: New, unused, undamaged, in original packaging, with tags attached for change-of-mind returns; defective, damaged, or incorrect items are handled separately under this Policy
  • Return Method: By mail using a trackable shipping method
  • Return Shipping Cost: Customer pays for change-of-mind returns; Crest Havo covers defective, damaged, or incorrect items
  • Restocking Fee: 20% for eligible change-of-mind returns; 0% for defective, damaged, or incorrect items
  • Refund Processing Time: 5-7 business days after we receive and inspect the returned item
  • Refund Method: Original payment method
  • Exchanges: Available for defective, damaged, or incorrect items

2. Scope and Intent

This Return and Refund Policy applies to purchases made through the Crest Havo website located at cresthavo.com ("Website") and shipped to customers within the contiguous United States. Crest Havo is operated by SE Stores LLC.

3. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: support@cresthavo.com

Phone: 615-502-4150

Hours: Monday to Friday, 9:00 AM to 5:00 PM EST

We generally respond to customer inquiries within 24-48 hours.

4. Return Eligibility

Eligible customers may request a return within 30 days of receiving their order, subject to the conditions outlined below. We accept eligible returns for both non-defective products and products that are defective, damaged, or incorrect.

4.1 Conditions for Return

  • For Non-Defective Returns (Change of Mind): The product must be unused, undamaged, in the same condition received, in its original packaging, with all applicable labels and tags attached, including applicable accessories, manuals, and other originally included materials. Change-of-mind returns are subject to a 20% restocking fee, and the customer is responsible for return shipping costs.
  • For Defective or Damaged Returns: Defective or damaged products are not subject to the 20% restocking fee, and Crest Havo will cover applicable return shipping costs. Please provide photographs or videos documenting the damage or defect.
  • Proof of Purchase: A receipt, order number, or other reasonable proof of purchase is required for all returns.

5. Return Process

5.1 Initiating a Return. Contact Customer Service: Email us at support@cresthavo.com or call 615-502-4150 within 30 days of receiving your order. Provide your order number, the product you wish to return, the reason for the return, and photographs or videos when applicable. Return Authorization: After reviewing your request, we will provide return instructions and a Return Merchandise Authorization (RMA) number, if applicable. Do not send a product back without following our return instructions. Approved change-of-mind returns are subject to a 20% restocking fee, which will be deducted from the applicable refund.

5.2 Preparing Your Return. Package the Item Safely: Securely package the item to help prevent damage during return shipping. Where applicable, use the original packaging and include all accessories, manuals, tags, labels, and other originally included materials. Include Documentation: Include the return authorization information and any supporting documentation requested by our Customer Service team. Return Label: For approved change-of-mind returns, the customer is responsible for obtaining and paying for the return shipping label. For approved defective, damaged, or incorrect items, Crest Havo will provide or arrange an appropriate prepaid return shipping label.

5.3 Shipping the Return. Method: Return the item using a trackable shipping method. Return Window: Once your return has been authorized, follow the return instructions and shipping deadline provided by our Customer Service team.

6. Return Shipping Costs and Fees

  • Return Shipping Costs (Change of Mind): The customer is responsible for return shipping costs for approved change-of-mind returns.
  • Return Shipping Costs (Defective, Damaged, or Incorrect Items): Crest Havo will cover applicable return shipping costs.
  • Restocking Fees: A 20% restocking fee applies to eligible change-of-mind returns. No restocking fee applies to approved returns involving defective, damaged, or incorrect items.

7. Specific Return and Refund Conditions

7.1 Returns Due to Change of Mind (Non-Defective Products). Eligibility: The item must be unused, undamaged, in its original packaging, and have applicable tags and labels attached. The return request must be submitted within 30 days of receipt. Refund: Once the returned item has been received and inspected, an approved refund will be issued to the original payment method, less the applicable 20% restocking fee. Return shipping costs are the customer's responsibility.

7.2 Defective or Damaged Goods. Notification: For packages that arrive damaged, contact us within 7 days of delivery. For defects discovered after delivery, contact us as soon as reasonably possible after discovering the defect. Documentation: Please provide photographs or videos showing the damage or defect when possible. Resolution: Depending on the circumstances and product availability, we may provide a replacement or a full refund. No restocking fee applies, and Crest Havo will cover applicable return shipping costs.

7.3 Incorrect Product Received. If you receive an incorrect product, contact us as soon as possible after receiving your order. We will review the issue and, where the error is confirmed, arrange for the incorrect item to be returned at our expense and work to provide the correct product at no additional cost to you.

7.4 Product Never Arrived. Notification: Contact us if your product does not arrive within the estimated delivery time stated in our Shipping Policy. Resolution: We will work with the applicable shipping carrier to investigate the shipment. If the product is confirmed lost in transit, we may offer a replacement or refund, as appropriate.

7.5 Order Cancellation. Before Shipment: Customers may request cancellation within 24 hours of order placement. Cancellation requests must be submitted as soon as possible because we may begin processing orders shortly after they are placed. If an eligible cancellation is approved before shipment, the applicable payment will be refunded. After Shipment: Once an order has shipped, it generally cannot be canceled through the order-cancellation process. Please follow the applicable return process after receiving the product. A 20% restocking fee applies to eligible change-of-mind returns after shipment, and the customer is responsible for return shipping costs.

8. Refunds

8.1 Refund Conditions. Approval: Refunds are issued after we receive and inspect the returned item and determine that the applicable return requirements have been satisfied. Notification: We will notify you by email regarding the approval or rejection of your refund request. Condition: Items must meet the return eligibility criteria outlined in Section 4.

8.2 Refund Processing. Method: Approved refunds will be processed to the original payment method used for the purchase. Processing Time: After receiving and inspecting the returned item, refunds are generally processed within 5-7 business days. Additional time may be required for funds to appear in your account, depending on your bank, credit card issuer, or payment provider.

8.3 Partial Refunds. A partial refund may be considered where: a returned item is not in its original condition for reasons unrelated to an error by Crest Havo; parts, accessories, manuals, tags, or other originally included materials are missing; or other circumstances warrant a partial refund under the applicable return conditions.

9. Exchanges

We accept exchanges for defective, damaged, or incorrect items, subject to product availability and our review of the applicable claim. To request an exchange, contact us at support@cresthavo.com or 615-502-4150. If the requested replacement item is unavailable, we may provide another appropriate resolution, such as a refund.

10. Non-Returnable Items

The following items are not eligible for standard change-of-mind returns: Custom or personalized items; Items marked as "Final Sale." Additional product-specific return restrictions may apply where disclosed on the applicable product page or provided by the manufacturer.

11. Timelines

  • Return Window: Eligible return requests must generally be submitted within 30 days of receiving the product.
  • Damaged Package Reporting: Within 7 days of delivery.
  • Order Cancellation: Within 24 hours of order placement, subject to the order not having already shipped.
  • Refund Processing Time: Within 5-7 business days after receiving and inspecting the returned item.

12. Legal Rights

This Return and Refund Policy does not affect any statutory, legal, or consumer rights that you may have under applicable law.

13. Questions and Support

Crest Havo (SE Stores LLC)

Phone: 615-502-4150

Email: support@cresthavo.com

Business Hours: Monday to Friday, 9:00 AM to 5:00 PM EST

Address: 1313 Donelson Avenue, Old Hickory, TN 37138, United States

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

Leisurecraft

Dundalk Leisurecraft CT Palmer Cabin Sauna | 4-Person Outdoor Cabin Sauna

SKU CTC68
$7,894.15
Dundalk Leisurecraft CT Palmer Cabin Sauna | 4-Person Outdoor Cabin Sauna

Product Description

Canadian Timber Collection

The CT Palmer is the Georgian's roof over a smaller room, and the space it gives back is a covered front entrance

The Palmer and the Georgian, the two 8 by 8 outdoor cabin saunas in the Canadian Timber range, stand on the same ground: 98.25 inches wide, 97.25 inches deep, 100.75 inches to the ridge, the same gable, the same metal shingle roof. What changes is what LeisureCraft builds under that roof. The Georgian fills it with a seven by seven room. The Palmer builds a five by seven room, 60 inches deep and 84 wide, and lets the roof carry on roughly two feet past the front wall, so the door and the ground in front of it stay under cover.

Inside, that is 263 cubic feet under a gable ceiling that reaches 86.25 inches at the ridge, seating four on a two tier bench along the long wall. Wood or electric. Roof included, not optional. No porch or changeroom offered on this model, which is the reason to read the Georgian page as well.

Free freight to the contiguous 48 states. Monthly financing available.

CT Palmer cabin sauna front view at dusk, the two tall windows and door lit under the extended roof overhang
263cubic feet inside
4seated comfortably
Wood or electricheater, chosen at the top of this page
Roofmetal shingle, included

See the Canadian Timber CT Palmer cabin sauna

LeisureCraft's own 35 second walk-round of the Palmer. Watch it before you read the specifications.


Where the Palmer earns its place as a 4 person outdoor cabin sauna, and what it is not

The Palmer is a traditional sauna: a stove, stones and a room you heat, which is a different experience from an infrared cabin. If you are still deciding, our infrared versus traditional sauna comparison is the place to start.

Much of the Canadian Timber outdoor range is barrels, and a barrel is efficient for a reason: the curve puts the hot air where your head is and wastes nothing above it. What a barrel is not is a room. You stand up on the centerline and nowhere else. The three cabins answer that. The Palmer has a flat floor, straight walls and a gable ceiling that peaks at 86.25 inches along the ridge, so getting changed and sitting on two levels behave the way they do indoors. If you would rather have the barrel shape, the barrel saunas take wood too.

Against its own family the Palmer is the middle cabin. It is not the Georgian: same footprint, same roof, but a 60 by 84 inch room where the Georgian has 84 by 84 and seats six. It is not the Granby: a 60 by 60 room in a five by five footprint, electric only. The Palmer keeps the Georgian's width and wood stove option, gives up 24 inches of depth and two seats for a covered entrance, and is priced below the Georgian.

What it is not: it is not a Georgian with a porch, and it cannot become one. LeisureCraft offers its cabin porch and changeroom on the Georgian only and does not offer either on the Palmer. A bench outside the door under cover, or a room to change in, is a CT Georgian decision, not a Palmer one.

  • Cabin, not a barrel: flat floor, straight walls, 86.25 inches at the ridge
  • Georgian footprint and roofline, 98.25 by 97.25 inches
  • Room 60 deep by 84 wide, 263 cubic feet, seats four
  • Roof carries roughly two feet past the front wall
  • Wood or electric; no porch or changeroom option
CT Palmer interior looking out through the tall front window, with the electric heater beside the glass door
The heater sits in the corner beside the glass door, with a tall window either side of it.

The CT Palmer's covered front overhang is built in, not added on

Read LeisureCraft's own drawing of the Palmer, dated December 2025, and the trade is two numbers on the side view. The roof is 97.25 inches deep. The cabin body under it, wall plus eaves, is 71 inches. The rest, roughly two feet, carries on past the front wall as a covered overhang above the door and the two windows. LeisureCraft's own video introduces it as the cabin with a roof overhang, and that is fair: the entrance is under the roof before you have added anything.

That does three ordinary, useful things. Snow does not sit against the door. You step out into air rather than into rain. And the glass door and two tall windows sit back under cover instead of taking the weather straight on. LeisureCraft builds the same shelter into its Georgian porch, but there it is a priced option that adds 24.5 inches of depth. On the Palmer the footprint does not grow.

What it is not: it is not a porch. The drawing shows no bench and no railing under the overhang, and if a covered bench outside the door is the point, the Georgian with its porch option is the cabin that does it.

Overhead view of the CT Palmer cabin sauna showing the gable metal roof and patio pad
From above: gable roof over a patio pad; the drawing is where the overhang is dimensioned.

Eastern White Cedar, and what you are paying for in a Canadian Timber cabin sauna

The Palmer is built from Eastern White Cedar, the wood that gives the Canadian Timber collection its name and its price. It is lighter in color than Western Red Cedar, tighter in the grain with small knots, and much milder in scent, which many people prefer in a small hot room. It carries the same natural resistance to moisture, rot and insects, and it is milled in Ontario in the factory that builds every LeisureCraft sauna. Walls, ceiling and benches inside are cedar too.


Solid single-stave bevels

Each board runs the full length of the wall with no tenon joints along it. LeisureCraft does not finger-joint shorter offcuts together, which is the usual place a cheaper sauna saves money and later opens up.


Metal shingle roof, included

Cedar roof staves under Ontario made metal shingles: 28 gauge Hamilton steel, painted finish, made in Listowel. On the classic barrels a roof is a priced kit. On the cabins it is part of the sauna.


Bronze tempered glass, magnet latch

The door and both windows are 5 mm bronze tempered single pane. Tempered for safety at heat, bronze to cut the glare. The handle is solid wood and the door is held shut by a magnet rather than a latch.

Sourced from certified sustainable mills in British Columbia and Ontario, and covered by LeisureCraft's 5 year residential limited warranty against defects in materials and workmanship. The warranty covers replacement parts; service, labor and installation are excluded by the manufacturer.

Heating the CT Palmer: wood or electric for 263 cubic feet

The Palmer takes either. LeisureCraft's own configurator recommends a 6 kW electric heater for this model, or a wood stove in the 14 to 16 kW class, and both figures are doing real work: an outdoor cabin in a northern winter is not an insulated room.

Electric is the simple path. Choose the heater at the top of this page and it is added to your order as its own line, at LeisureCraft's list price with no markup from us. Three are offered at 6 kW: the Harvia KIP, the simplest, with the controls on the heater and no Wi-Fi; the HUUM Drop, 120 lb of stone, which runs from its own HUUM UKU control unit, local or Wi-Fi; and the Homecraft Revive, a Canadian made stainless tower that stands on the floor with its own Homecraft control, local or Wi-Fi. Pick a Drop or a Revive and its control opens under it, so the whole heater is in one order. LeisureCraft's requirement is 240 V at 30 to 50 amps depending on the heater.

Wood is slower to bring up, needs feeding mid session, and is the reason people put these at cottages: the fire is half of it. A wood build needs a chimney, routed on the cabins out the side or the back wall, with or without an elbow, plus a floor plate under the stove. Choose Wood stove at the top of the page and the stoves, chimney routing and floor plate open beneath it.

You can also select Without a heater if you already own one. We confirm the output and the electrical requirement on the order call, whichever route you take.

All electrical connections must be made by a licensed electrician, and LeisureCraft's warranty is void if they are not. A 6 kW heater on a 240 V circuit typically needs a dedicated 40 amp breaker; your electrician will confirm the run for your site. A wood stove needs its chimney and clearances installed to the stove manual. Plan either before the crate arrives.

Heater stones and bucket in the CT Palmer cabin sauna, seen from above
Stone bed and bucket, from the upper tier.
Electric heater, bucket and ladle inside the CT Palmer cabin sauna
Stone bed, bucket and ladle. This is where a session actually starts.

What a week with the Palmer actually looks like

The sessions

An outdoor cabin this size takes a while to come up to temperature from cold, longer in January than in June, so almost everyone who owns one settles into a rhythm rather than using it on impulse. Electric owners switch it on before dinner and use it after, and a Wi-Fi heater changes that arithmetic more than any other option here. Wood owners light it earlier and treat the wait as part of the evening.

Four people, on two levels

LeisureCraft's drawing puts a two tier bench along the full 84 inch back wall, the lower step at 19.25 inches and the upper at 37.25. Everyone faces the door and the two windows rather than each other, the upper tier is where the heat is, and the floor stays clear for the door swing and the heater.

Sauna and cold water

A good number of owners pair a cabin sauna with a plunge, alternating heat and cold in the same session, and the covered entrance earns its keep here: door to tub and back with a dry threshold. If that is where you are heading, our contrast therapy protocol sets out the timings people actually use, and the cold plunges we carry are sized to sit beside a sauna this size.

Winter

The metal roof does its job quietly, and the overhang means the door is not the first thing the snow reaches. The single pane glass is the part to go in knowing about: the door and both windows are 5 mm bronze tempered single pane rather than sealed units, so in a hard winter expect them to behave like single glazing.

Three people who choose the Palmer

The one who has an eight by eight pad and four people

If your ground allows 98 by 97 inches and the largest group you will ever seat is four, the Georgian's extra 24 inches of depth buys seats you will not fill. The Palmer uses the same footprint and turns that depth into a covered entrance.

The one who wants a fire and a roof in the same box

The classic barrels, the Harmony, Serenity and Tranquility, sell their roof as a kit, and the CT Luna, which includes its roof, is electric only. The Palmer and the Georgian arrive with a metal roof and still take a wood stove. If four seats are enough, this is the smaller of the two.

The one who wants standing height but not the biggest cabin

The Granby gives 84.25 inches at the ridge in a five by five footprint but is electric only and seats three. The Palmer adds two feet of width, a fourth seat and the wood option, and takes two feet more each way to do it. Measure the pad, then decide.

CT Palmer specifications, and how it compares to the Georgian, Granby and Harmony

Specification CT Palmerthis sauna CT Georgian CT Granby CT Harmony
Shape Gable cabin, flat floor Gable cabin, flat floor Gable cabin, flat floor Barrel
Room, deep by wide 60 x 84″ 84 x 84″ 60 x 60″ 71 x 83″
Interior volume 263 cu ft (7.5 m³) 343 cu ft 141 cu ft 222 cu ft
Seats, per LeisureCraft 4 6 3 4
Interior height 86.25″ at the ridge 86.25″ at the ridge 84.25″ at the ridge 79″ at the centerline
Exterior, W x D x H 98.25 x 97.25 x 100.75″ 98.25 x 97.25 x 100.75″ 74.25 x 73.25 x 97.5″ 86.25 x 79 x 86.25″
Covered entrance Yes, roof overhang built in Optional porch, adds 24.5″ No No
Porch or changeroom option Not offered Yes, either Not offered Not offered
Wood stove offered Yes Yes No, electric only Yes
Recommended electric 6 kW 9 kW 6 kW 6 kW (LC table says 7.5)
Roof Included, metal shingle Included, metal shingle Included, metal shingle Optional extra
Glass 5 mm bronze tempered, single pane Same Same Same
Crate, per LeisureCraft 96 x 45 x 44″, 1,776 lb 96 x 45 x 44″, 1,776 lb 72 x 45 x 44″, 1,230 lb 84″ long, 1,044 lb
Liftgate (84″ limit) No, 96″ No, 96″ Yes, 72″ At the limit
Warranty 5 years, residential 5 years 5 years 5 years
CT Palmer cabin sauna dimension drawing with imperial measurements
Exterior. The side view is where the overhang shows: 71 inches of cabin under 97.25 inches of roof.
LeisureCraft dimension drawing of the CT Palmer interior showing the 60 by 84 inch room, 86.25 inches of height and the two tier bench
Interior. Two bench tiers along the 84 inch wall, 86.25 inches at the ridge, about 70 at the side walls.

The room row is the one to trust in this table. Palmer and Georgian share every exterior number; the only figure that separates them is 60 against 84 inches of room depth, and that 24 inches is two seats, 80 cubic feet, and the covered entrance.

The second row worth reading twice is height against shape. The cabins have gable ceilings, so their figure is the ridge height with straight walls under it; the Harmony's 79 inches exists only along the centerline of a curve. The Harmony holds 222 cubic feet in a footprint a foot narrower and a foot and a half shallower than the Palmer, a real advantage if ground is short. What it cannot do is let four people stand up at once, and its roof is a priced option. If you want the barrel shape, the CT Harmony is the honest answer.

Footprint is where the Palmer surprises people the other way. It takes exactly the same ground as the Georgian, so choosing it saves no space; it saves depth inside and money. If the pad is the constraint, the CT Granby at 74.25 by 73.25 inches is the cabin that shrinks. See the rest of our outdoor sauna range and the wider traditional sauna selection if the Palmer is not the shape you want.

What the CT Palmer costs to use, once it is in the yard

We are not going to invent a cost per session for you, because we do not know what you paid or how often you will use it. What we can give you is the denominator, and five years is not arbitrary: it is the length of the residential warranty.

780sessions in five years, at three a week
3,120person-sessions with a full bench
0memberships, bookings or drive time
Power or woodthe only cost that recurs is what you feed it

Divide your delivered price by 780, or by 3,120 if the bench is full, and you have your real cost per session. We would rather hand you the arithmetic than publish an average we made up. The recurring cost is a power bill at 6 kW or a wood supply, and your utility rate settles that.

What you are not paying for separately

  • The roof. A priced kit on the classic barrels; on the Palmer the metal shingle roof is built in
  • The covered entrance. A priced porch on the Georgian; on the Palmer it is how the roof is cut
  • Freight to the contiguous 48 states, and all cross-border duties
  • Cedar cut, shaped and pre-drilled, so there is no carpentry on site
  • Both bench tiers, the floor and stainless hardware
  • The bronze tempered glass door and two windows
  • A poured foundation, provided the ground under it is level and stays level
  • Assembly labor, if you and one other person build it yourselves

What is in the CT Palmer cabin sauna crate

The Palmer ships as one crate, flat packed, ready to assemble. LeisureCraft publishes the crate at 96 by 45 by 44 inches (244 by 114 by 112 cm) and 1,776 lb (805 kg), the same figures it publishes for the Georgian, and notes that packaged weight varies with options.

1,776pounds in the crate, per LeisureCraft
96″longest crate dimension
1crate, flat packed
Freefreight, 48 states

What is in it

  • Every cedar wall, floor and roof component cut, shaped and pre-drilled
  • The two tier bench run and the floor
  • Roof staves, fascia, metal trim and metal shingle panels
  • The bronze tempered glass door with its wood handle and magnet catch, and both windows
  • Vent covers, stainless fasteners, and the 2 inch hole saw for the vents
  • Your heater, stove, chimney or floor plate, shipped as their own lines on the same order

The CT Palmer in detail

The same sauna from several angles, so you can see how the overhang, roofline and front windows sit together before it is standing in your yard.

Canadian Timber CT Palmer outdoor cabin sauna lit at dusk beside a backyard fire pit, two people seated by the fire
At dusk from the fire pit: the whole front lit, door in the middle, a tall window either side.
CT Palmer cabin sauna on a lawn with a mountain backdrop
Three-quarter view on a lawn, showing the gable and the overhang.
CT Palmer cabin sauna corner on a snowy lakeshore with mountains behind
A corner in winter, on a lakeshore.
Water ladled onto the heater rocks inside the CT Palmer cabin sauna
Water on the stones. Loyly, with the mountains through the window.
CT Palmer cabin sauna in snow with the door open and the heater visible inside, lake behind
Door open in the snow, heater visible inside, the lake behind.
Two cedar bench tiers and the electric heater inside the CT Palmer cabin sauna
The two bench tiers and the heater, in Eastern White Cedar.

Building the CT Palmer

LeisureCraft writes and publishes the assembly manual for this model, and it is worth reading before you order rather than after. It runs through the bottom frame, base, walls, roof, benches, metal trim and roof panels, and vents, and its stated requirement is two people with ordinary hand tools. The cedar arrives cut and pre-drilled; the work done on site is drilling the vent openings, with a 2 inch hole saw that comes in the crate, and fitting the metal trim at the fascia. A qualified electrician does the heater.

Palmer assembly manual (PDF)

Published by Dundalk LeisureCraft. 56 pages, illustrated step by step.

CT Palmer delivery, and what to have ready

Freight included

Freight and all cross-border charges are already in the price, curbside to the contiguous 48 states. LeisureCraft publishes the Palmer crate at 96 by 45 by 44 inches and 1,776 lb. At 96 inches it is past the 84 inch length limit LeisureCraft sets for a liftgate, so plan on equipment or several people to take it off the truck, and make that arrangement before the delivery call, not on the day.

Built to order

Nothing is stocked. Your Palmer joins the production queue in Melancthon once your order is placed, and we confirm the build and ship window in writing as soon as the factory schedules it. Cabins are currently the longest lead in the range. If that date does not work, say so straight away, because nothing is cut in the first days and that is the window where a change costs nothing.

What it sits on

There is no slab to pour, but the Palmer has a flat floor and a square footprint, so the base under it has to be flat and stay flat: LeisureCraft names a concrete pad, a wood deck, patio stone or crushed stone, and its manual asks for a slight slope to the back for drainage and suggests a base larger than the sauna, for a sitting area to cool off on. Ground that settles pulls the door out of square, and improper installation is excluded from the warranty. Call us before you dig or pour.

Inspect before you sign

Photograph any damage and write it on the Bill of Lading before you sign, then call us within 72 hours. A clean signature makes a freight claim very hard to win, and on a crate this size a concealed dent is easy to miss. The crate is set down at the curb, not carried inside and not assembled, so have your help and your route sorted for the day it lands.

Before the truck comes

  • A level, load-bearing base at least 98 by 97 inches: concrete, pavers or a properly built deck
  • Space to work around all four walls, and a ladder for the roof
  • Your electrician booked with the heater decided, or your chimney route agreed if going wood
  • Equipment or several people on delivery day: this crate is past the liftgate limit
  • Somewhere dry to stage the parts if you are not building immediately

A few situations do add cost, such as a tilt-tow truck, an address change after the crate ships, or terminal storage if a delivery appointment stalls. All are avoidable and listed on our LeisureCraft shipping policy. Because each sauna is cut for your order, LeisureCraft does not accept returns or exchanges at any point; read our return policy before ordering, and call us with any doubt, because we would rather talk it through first.

Care once it is up

The cedar will move as it takes on and gives off moisture. Check the fasteners within the first month and periodically after that, and keep the vents clear. The exterior can be stained and LeisureCraft stocks Livos products for it; the interior is normally left bare, though Meldos Sauna Oil can be used to bring out the grain. The metal roof needs nothing beyond keeping leaves off it.

Before you start. Heat loads the cardiovascular system. If you are pregnant, have heart disease, high or low blood pressure, a seizure disorder or diabetes, have a pacemaker or another implanted cardiac or electronic device, are recovering from surgery, have Raynaud’s syndrome, or take medication affecting blood pressure, thermoregulation or alertness, speak to your doctor first. This is not an exhaustive list: if you have any health condition, ask your doctor before you start. Never use a sauna after drinking alcohol, and children should not use one unsupervised.

The questions buyers actually ask about the Palmer

Is the Palmer just a smaller Georgian?

Outside, no: LeisureCraft publishes the same 98.25 by 97.25 by 100.75 inches for both, the same gable and roof. Inside, yes: the Palmer's room is 60 inches deep against the Georgian's 84, so 263 cubic feet against 343 and four seats against six, and the depth it gives up becomes the covered overhang. If you need six seats or the porch or changeroom option, buy the CT Georgian; if four is enough, the Palmer is the same building for less.

How big is the covered overhang, and can I sit under it?

LeisureCraft's drawing shows the roof at 97.25 inches deep over a cabin body of 71 inches, so roughly two feet of roof carries past the front wall above the door and windows. It is a covered entrance, not a porch: the drawing shows no bench and no railing under it. A covered bench outside the door is the Georgian with its porch.

Can I add a porch or a changeroom to the Palmer?

No. LeisureCraft offers its cabin porch and changeroom on the Georgian only and does not offer either on the Palmer or the Granby, and we do not sell an add-on the factory does not build.

What size electric heater should I order?

LeisureCraft recommends 6 kW for the Palmer's 263 cubic feet, and the three heaters offered at the top of this page are sized to that. Climate can argue for more; call us if yours does and we will size it with you. You can also order the sauna without a heater if you already own a suitable one; we confirm that on the order call.

Is the roof really included, and does it need maintenance?

Yes, on all three Canadian Timber cabins. The Palmer's roof is cedar staves finished with Ontario made metal shingles in 28 gauge Hamilton steel, part of the sauna rather than an option. It needs nothing beyond keeping leaves and debris off it.

What does the warranty actually cover?

LeisureCraft's 5 year residential limited warranty covers defects in materials and workmanship and provides replacement parts. Service, labor and installation are excluded by the manufacturer, and the warranty does not cover normal wear, improper installation, insufficient maintenance or weather damage. Heaters and stoves carry their own manufacturer terms. The full terms are set out on our LeisureCraft warranty policy page.

Is it hard to assemble?

It is designed as a kit, and LeisureCraft's own Palmer manual asks for two people and ordinary hand tools. The 2 inch hole saw for the vent openings is in the crate; the vents and the metal trim at the fascia are the only cutting done on site, and the electrical must be done by a qualified electrician. If you would rather not, ask us about assembly when you order and we will quote it for your address.

Can I pay for this over time?

Yes. Shop Pay Installments is available at checkout on orders up to $30,000. Terms, length and whether interest applies all depend on the amount financed and on approval, so the exact offer is the one presented to you rather than anything we can quote here. Call us if you would rather talk it through first.

What happens if I change my mind after ordering?

Every Palmer is built to your order, so LeisureCraft does not accept returns or exchanges at any point. That is their policy rather than a restocking arrangement, and we would rather you knew before you ordered than after. If your build has not started we will do everything we can to cancel at no cost, which is why calling the moment anything changes is the single most useful thing you can do. Our full LeisureCraft return policy sets out where you stand.

How long from order to delivery?

Every Palmer is built to order, so the honest answer is that it depends on the production queue rather than on us, and that queue moves; the cabins are currently the longest lead in the range. We quote your build and ship window on the phone rather than publish a number that ages, and confirm it in writing once the factory schedules it.

Is a traditional sauna safe for me?

For most healthy adults, used sensibly, yes, but heat genuinely loads the cardiovascular system, so this is a question for your doctor rather than for us. Speak to them first if you are pregnant, have heart disease, high or low blood pressure, a seizure disorder or diabetes, have a pacemaker or another implanted cardiac or electronic device, are recovering from surgery, have Raynaud’s syndrome, or take medication affecting blood pressure, thermoregulation or alertness. That list is not exhaustive. Never use a sauna after drinking alcohol, and children should not use one unsupervised.

Is the five year warranty valid in a gym, spa or rental?

The five year term is LeisureCraft's residential warranty. If the sauna is going into a gym, spa, short-term rental or any commercial setting, call us before you order, because commercial coverage is not the same thing and we will confirm the terms in writing rather than let you find out at claim time.

We buy directly from the manufacturer in Melancthon, Ontario, your Palmer is built against your order, and we send the manufacturer's warranty registration with your order confirmation. When something needs sorting out, we deal with the factory on your behalf. You can see everything we carry from them in the Dundalk LeisureCraft collection.

Not sure whether you want the Palmer or the Georgian outdoor cabin sauna?

It usually comes down to two questions: how many people will sit down at once, and do you want a bench outside the door or just a dry one. Four and a dry door is the Palmer. Six, or a porch, is the Georgian. Tell us those two answers and we will tell you which cabin is right, including when it is the Granby or a barrel instead.

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